Upcoming Webinar

The blueprint for enterprise-wide autonomy starts here

For decades, the ticket has been the basic unit of IT work: submit, triage, resolve, close. It's a model built for a world where every issue needed a human to diagnose it, route it, and close the loop. That world is changing.

AI agents are now capable of auto-resolving IT issues before they're ever logged, understanding intent, taking action, and closing the loop without a ticket ever entering the queue. The result isn't just a smaller backlog. It's fundamentally a new way of how IT operates, one where teams spend less time on redundant and repetitive tasks and more time on the systems and strategy that actually move the business forward.

This session explores what that shift looks like in practice, and why it matters beyond IT. As the first function to operate this way, IT becomes the proof point for what autonomous operations could look like everywhere else, from HR to finance to customer support. We'll unpack how organizations are getting there today, what's required to make it work, and what it means to go from autonomous IT to a truly autonomous enterprise.

What you'll learn:

• Why the traditional ticket-based model is hitting its limits
• How AI agents move beyond deflection to true end-to-end resolution
• How autonomous IT sets the pattern for autonomy across the rest of the business

Akshay Mehtani

Director, AI Solutions Engineering

Automation Anywhere

Anisha Kirpekar

Product Marketing Manager

Automation Anywhere