Upcoming Webinar

For healthcare payers acting as the secondary payer, Explanation of Benefits (EOB) processing is one of the most persistent sources of cost, delay, and operational risk. EOBs arrive in inconsistent formats, vary by primary payer, and often require manual interpretation before claims can be accurately priced and adjudicated—slowing cycle times and driving administrative expense.

In this executive briefing, we’ll examine how agentic automation for document processing is redefining how payers handle EOB‑driven COB workflows. By applying autonomous, decision‑capable agents to EOB intake, extraction, validation, and decisioning, organizations can move beyond basic extraction to intelligent validation, exception resolution, and downstream orchestration—at scale.

Join this session to learn how payer leaders are modernizing secondary claims operations by:

• Accelerating  EOB processing and secondary adjudication
• Reducing manual  document processing and rework tied to COB exceptions
• Improving  payment accuracy and financial outcomes
• Increasing  operational resilience tightly connected to core claims systems

What You'll Experience: • Live demonstrations of AI agents processing complex EOB variations • Case studies from leading payers achieving transformation • Practical implementation strategies for BCBS infrastructures • ROI projections and integration approaches.

Dr. Yan Chow

Senior Director, Healthcare Transformation

Automation Anywhere

Bill Galusha

Product Marketing Director, Document Automation

Automation Anywhere