On-Demand Webinar

In this demo, see how Aisera’s Agentic AI simplifies service operations by automatically enriching tickets, empowering agents with real-time assistance, and generating knowledge from resolved cases.

What you’ll learn in this demo session:

• AI Ticket Enrichment: Automatically analyze intent, extract entities, and pull user context from CRMs and Snowflake to prep tickets.
• Agent Assist Plugin: Supercharge agents within Salesforce, ServiceNow, or Zendesk with ticket summaries and answers.
• Next Best Actions: Accelerate resolution by suggesting workflows and surfacing similar historical tickets.
• Generative Knowledge Creation: Turn "tribal knowledge" and resolved ticket clusters into draft knowledge base articles automatically.
• Smart Routing: Assign cases to the best-fit agents based on user sentiment, location, and agent expertise.
• Multilingual Live Chat: Enable seamless real-time translation between agents and employees/customers.
• Performance Analytics: Track auto-deflection rates, content gaps, and workflow completion to improve AI over time.

Reduce MTTR, boost agent productivity, and automate your knowledge lifecycle with Agentic AI.