IT teams are under pressure to resolve more requests, reduce costs, and deliver better employee experiences - all without adding resources. Could agentic AI fundamentally change how IT support operates?

We surveyed 100+ IT leaders to uncover the biggest challenges facing IT service management, where organizations stand on agentic AI adoption, and what’s holding them back.

Join us to explore the findings and discover what it will take to move beyond AI experimentation and unlock measurable impact across IT operations.

Anisha Kirpekar

Product Marketing Manager

Automation Anywhere

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