Take Your Genesys Contact Center to the Next Level featuring Forrester Research, Automation Anywhere, and Genesys

Customer service is the lifeblood of any organization and in today’s economic environment it is valued as one of the most powerful competitive differentiators. Experience is everything as productive, happy agents create happy, loyal customers.

Unfortunately, today’s contact centers fail to meet customer demands. Agents are battling with legacy systems, disconnected platforms, data silos, and complex processes, all of which keep customers waiting. It’s time to simplify the agent experience and empower both your live and virtual agents to do more.

During this 45-minute session, featuring an exciting line-up of speakers, we'll show you that there is a better way by demonstrating how to automate away, “hold please” and create efficiencies that will result in better customer experiences. You will truly take your contact center to the next level.

During this insightful event, you will learn:

  • Key trends reshaping today's contact center environment and its impact on both the agent experience as well as the customer experience
  • How RPA and Intelligent Automation (IA) can help you take the customer experience to the next level thus enabling you to provide better, faster service
    -An illustration of Intelligent Automation embedded into the Genesys agent experience, providing the agent greater flexibility and automating more use cases that include human input

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