Featured Sessions

October 19, 2026 at 4:30 pm
October 21, 2026 at 11:30 am

Autonomous IT Service Desk: Turning Agentic AI Ambition into Measurable Outcomes

Agentic AI is transforming the IT service desk into an autonomous operation that resolves requests with minimal human intervention oftentimes before issues are event reported. This session outlines how to deliver zero-ticket autonomous resolution in even the most complex enterprise environments. See how Autonomous IT Service Desk has automated 80%+ of service requests for enterprises without compromising security, reliability, or trust.

Speaker

Peter White
Chief Product Officer,
Automation Anywhere

Automation Anywhere: From Tokens to Outcomes - A CIO's Autonomous IT Playbook

Enterprises have committed millions to AI, yet outcomes stay unproven. Automation Anywhere CIO Kapil Vyas will share the Autonomous IT Operating Model — the framework behind taking IT from 5% to 48% autonomy in one year. Learn about autonomous IT and the enterprise work delegation model for AI agents, and leave with a scorecard and glidepath to get started.

Speakers

Kapil Vyas
CIO at Automation Anywhere

Steve Januario
CIO, Bill.com

CIO Hub · venue

Visit the CIO Hub @ The Yacht & Beach Cape Cod Foyer

Monday October 19

10:45 am – 5:00 pm

Tuesday October 20

9:45 am – 5:15 pm

Wednesday October 21

9:45 am – 5:45 pm

Thursday October 22

9:45 am – 3:45 pm

Looking to take your automation journey to the next level?

Reserve time to meet with our team at the event.

Schedule now Learn more about the event

Gartner IT Symposium