According to CMP’s latest customer service study, personalization has emerged as a top priority for your customers. However, the personalized experiences being offered aren’t meeting customer expectations, leaving many customers feeling frustrated without the assistance they seek from agents.
Join this webinar featuring Brooke Lynch, Divisional Director of Digital, Customer Management Practice, and Linda Ding, Director of Solutions Marketing, Automation Anywhere. These thought leaders will explore the latest strategies to unlock agent productivity and deliver personalized digital care at scale.
In this interactive webinar, you’ll discover:
- Results and industry trends from the latest customer experience research
- Latest Automation + AI solutions to deliver digital care faster and cost-effectively
- Proven approaches to improving your customer and agent experience KPIs
The transformative synergy of Automation and generative AI presents an unparalleled opportunity to revolutionize your customer service teams and enhance the overall customer experience. Reserve your spot today.