Customer Quote

Our employees understood that intelligent automation really helps them to focus on what’s very important—our customers.

Christian Wolf
Head of Business Organization and Process for RPA and leader of the Center of Excellence, The W&W Gruppe

Customer achievements.

Customer Achievements


Processes automated


Tasks processed by Bots


Months to reduce a 4-year backlog

Building belief in automation to improve both business results and work experience.

In 2016, W&W's Center of Excellence (COE) discovered a four-year backlog in claims processing within one of its departments. Recognizing the need for process improvement, the COE and top management turned to intelligent automation as a solution. They partnered with Automation Anywhere, a leading automation vendor, to implement intelligent automation and address their specific needs. The initial deployments were successful, with bots automating time-consuming tasks and enabling employees to focus on serving customers. The COE actively involved employees throughout the process, ensuring their input and creating a positive user experience. Since then, W&W has automated over 50 processes, eliminated the backlog in just four months, and achieved significant time savings.

Processes automated.

  • Insurance claims processing
  • Regulatory compliance validation
  • Monthly reconciliation in Life Insurance
  • Loan application

Customer overview.

W&W Gruppe is a financial services conglomerate serving approximately six million customers in Germany.

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