Customer Quote

Brendan Snowden

Automation Anywhere gave us the means to automate 22 repetitive processes, allowing our faculty to focus on value added tasks.

Brendan Snowden
Associate Director of Service Improvement, University of Melbourne

Customer achievements.

Customer Achievements


Processes automated


Throughput in processing supplier details


Hours of labor saved annually

Increasing education quality by automating admissions and student record processes.

The University of Melbourne began its journey of automation by tackling basic yet time-intensive invoicing and supplier records within its finance department. Following a successful proof-of-concept, the Service Improvement University Services team sought to replicate and expand its automation capabilities across a broader set of faculties.

For any university, one of its most important processes is managing student admissions. Ensuring this service is efficient and accurate is critical to the overall satisfaction of a university’s customers. In its commitment to improving the quality and ease of the application process for incoming students, the University of Melbourne worked with Automation Anywhere to automate manual data entries.Today, the admissions teams can process more student applications with less staff managing the process. This translates into increased capacity for teams to conduct more complex components of assessing student applications.

Processes automated.

  • Student admissions
  • Financial management
  • Data entry

Customer overview.

The University of Melbourne is one of Australia’s oldest and most reputable tertiary institutions. Located in the heart of Melbourne, the university’s main campus enrolls close to 50,000 students in law, business, arts, media, economics, and engineering. The university partners with leading institutes and research centers and has been recognized as one of the world’s top 50 universities.

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