University of Melbourne RPA Case Study

Tackling administrative processes with automation boosts performance.

The University of Melbourne used the Agentic Process Automation System to automate administrative processes in student admissions, faculty administration, and supplier tracking. Software bots now automate data entry for admission applications, increasing efficiency and improving the experience for staff and students.

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Customer Quote

Automation Anywhere gave us the means to automate 22 repetitive processes, allowing our faculty to focus on value added tasks.

Brendan Snowden
Associate Director of Service Improvement, University of Melbourne

Customer achievements.

Customer Achievements

Processes automated

97%

Throughput in processing supplier details

10K

Hours of labor saved annually

Increasing education quality by automating admissions and student record processes.

The University of Melbourne has successfully implemented the Agentic Process Automation System to streamline various administrative processes. Through the use of software bots, tasks such as data entry for admission applications, faculty administration, and more have been automated, resulting in increased efficiency and improved experiences for both staff and students. This automation initiative has led to the successful automation of 22 processes, with a remarkable 97% throughput in processing supplier details. As a result, the university has saved approximately 10,000 hours of labor annually, allowing staff to focus on more high-value tasks and enhancing overall productivity.

Processes automated.

Student Admissions
Financial Management

Data Entry

Upskilling and expanding automation across faculties.

The University of Melbourne plans to expand intelligent automation implementation, creating an "Automation Champions" program to upskill faculty members in identifying automation opportunities. This fosters a culture of innovation, offering new learning opportunities to staff and students, shaping the future of learning.

Customer Quote

By bringing in bots to take on the human-intensive and repetitivework, we have been able to create efficiencies and empower existing staff members to repurpose their roles—actually getting people to do what they’re most passionate about and qualified to do.

Shiv Chandra
Robotic Process Automation Manager, University of Melbourne