Tackling administrative processes with automation boosts performance.
The University of Melbourne deployed Automation Anywhere’s Robotic Process Automation (RPA) technology to reduce manual work and automate a range of administrative processes across student admissions, faculty administration, and supplier tracking. The deployed software bots now automate the entry of all data and attachments for new admission applications, and the university has slowly expanded its automation capabilities for staff across other faculties. This has allowed the University of Melbourne to increase the efficiency of critical business processes, boost staff engagement, and improve customer experience for its teachers and student body.Download case study
Automation Anywhere gave us the means to automate 22 repetitive processes, allowing our faculty to focus on value added tasks.
Throughput in processing supplier details
Hours of labor saved annually
Increasing education quality by automating admissions and student record processes.
The University of Melbourne began its journey of automation by tackling basic yet time-intensive invoicing and supplier records within its finance department. Following a successful proof-of-concept, the Service Improvement University Services team sought to replicate and expand its automation capabilities across a broader set of faculties.
For any university, one of its most important processes is managing student admissions. Ensuring this service is efficient and accurate is critical to the overall satisfaction of a university’s customers. In its commitment to improving the quality and ease of the application process for incoming students, the University of Melbourne worked with Automation Anywhere to automate manual data entries.Today, the admissions teams can process more student applications with less staff managing the process. This translates into increased capacity for teams to conduct more complex components of assessing student applications.
- Student admissions
- Financial management
- Data entry
Upskilling and expanding automation across faculties.
The University of Melbourne is looking to expand its implementation of RPA across the university and develop new ways to improve their service offerings. Key to this will be the creation of a “RPA Champions” program to manage the smooth integration of RPA within faculties. The program will be designed to upskill individuals across various faculties and equip them with the necessary skills to identify automation opportunities within their respective functions. By doing so, the University of Melbourne can continue to offer new learning opportunities to its staff and students and encouraging a culture of innovation as the university continues to shape the future of learning.
By bringing in bots to take on the human-intensive and repetitivework, we have been able to create efficiencies and empower existing staff members to repurpose their roles—actually getting people to do what they’re most passionate about and qualified to do.
The University of Melbourne is one of Australia’s oldest and most reputable tertiary institutions. Located in the heart of Melbourne, the university’s main campus enrolls close to 50,000 students in law, business, arts, media, economics, and engineering. The university partners with leading institutes and research centers and has been recognized as one of the world’s top 50 universities.