Customer Quote

The legacy processes our client was using to manage invoices were inefficient and not cost effective. With Document Automation we reduced AHT by 85% and saved 19,200 hours annually. This is just the beginning!

Hrishikesh Bhagat
RPA Automation Manager Tech Mahindra

Customer achievements.

Customer Achievements


Hours saved annually




Reduction in manual effort

Eliminating error-prone, tedious manual work with intelligent automation.

Tech Mahindra tackled the challenge of automating invoice processing for a client with 15 employees manually handling thousands of invoices monthly. They developed customizable solutions, IPAaS and BPAaS, using the Automation Success Platform and Document Automation. The complex project involved varied invoice formats and departments. IPAaS extracted data and automated processes, while BPAaS addressed exceptions. Tech Mahindra achieved 90% manual effort reduction, 85% AHT reduction, and 100% accuracy, saving 19,200 hours annually. This innovative approach demonstrates Tech Mahindra's prowess in process automation and optimization using cutting-edge technology.

Processes automated.

  • Email handling and sorting
  • Conversion of invoices to TIFF format
  • Booking of invoices into Oracle EBS

Customer overview.

Tech Mahindra is $5.1 billion company focused on leveraging next-generation technologies to enable digital transformation.

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