TaskUs | Automation Anywhere

Automation Co-Pilot for front-office efficiency.

The Agentic Process Automation System perfectly aligns with TaskUs' cloud-native structure and client environments, making it an ideal automation fit. They collaborated on a successful POC with Automation Anywhere. The TaskUs intelligent automation CoE deployed intelligent automation and Automation Co-Pilot for front-office tasks, resulting in significant positive impacts on client businesses, customers, and teammates resulting in 105% AHT improvement and 100% accuracy.

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Customer Quote

Within one month,we developed and deployed Automation Co-Pilot and quickly demonstrated value by simplifying tasks for our frontline and efficiency gains for our clients.

Manish Pandya
SVP of Digital Transformation, TaskUs

Customer achievements.

Customer Achievements

105%

Improvement over AHT target

100%

Data accuracy

Increase in ticket processing

3K+

Teammates supported by Automation Co-Pilot

Empowering 3,000 teammates with automation.

TaskUs revolutionized customer experience by leveraging cloud intelligent automation and Automation Co-Pilot, yielding exceptional results: a remarkable 105% improvement over the Average Handle Time (AHT) target, 100% data accuracy, and doubling ticket processing capacity to reduce defects. With Automation Co-Pilot, over 3,000 teammates seamlessly triggered intelligent automations, swiftly accessing vital customer information from various platforms. This seamless integration with automations within internal systems helped to optimize interactions with customers, significantly boosting customer satisfaction. The success of the Automation Co-Pilot implementation has become a game-changer for TaskUs' clientele across various industries, empowering them to generate more value, improve business transformation, enhance customer experience, and foster higher teammate satisfaction.

Processes automated.

Account and Customer Verification
Case Summary Note Processing

Next-Step Guidance
Post-Call Follow up

Envisioning seamless collaboration among 25,000 employees.

TaskUs plans to deploy Automation Co-Pilot, self-funded through efficiency gains, for better collaboration and automation adoption across 25,000 teammates, eliminating internal manual work in IT, HR, Payroll, and Recruitment. TaskUs is looking to embrace citizen development for more automation opportunities.

Customer Quote