Customer Quote

Automation and Robotization are fundamentally changing service delivery in finance for the better.

Eric Goessens
Partnership Development Lead, Signify

Customer achievements.

Customer Achievements


Reduction in AHT


FTE’s freed up for innovative work


Transparency into financial operations

Lower costs, higher quality and job satisfaction with intelligent automation.

Signify began their RPA journey in 2017 with a pilot program, deploying RPA from Automation Anywhere within a finance domain. After realizing quick success, Signify automated many of their front-end finance processes and have reaped significant benefits, including lower costs, faster processes, improved quality and higher job satisfaction.

For example, software bots now monitor each account daily so they can keep owners up to date on billing. If a customer doesn’t respond for seven days after a bill is sent, bots automatically generate a reminder letter using a predefined standard template. These letters are translated by the bots into appropriate languages so they can be used throughout the world. If a dunning letter is required due to late payment of a bill, the bots send one, then notifies a human manager about the delinquent account. This has substantially enhanced cash flow while freeing up resources to design innovative new sources of lighting.

Processes automated.

  • Balance sheet account reconciliation (RTR)
  • Credit and collections (C&C)
  • Purchase-to-pay (PTP)

Customer overview.

Signify, formerly Philips Lighting, is the world leader in lighting for professionals, consumers and for the Internet of Things. Its energy-efficient lighting products, systems, and services enable its customers to enjoy a superior quality of light. With 2018 sales of €6.4 billion the company has 29,000 employees and a presence in more than 70 countries. Infosys BPM has provided Finance and Accounting back-office services to Signify since 2007.

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