WebPT uses Automation Success Platform to increase data processing by 5x, saving over $700K annually

THE WHOLE STORY

In 2019, WebPT successfully leveraged the Automation Success Platform to efficiently transfer 11 data EMR transitions from BMS’s legacy system to its own. This alleviated the burden on customers, resulting in a more positive experience through the transition.

Initially, some of the biggest challenges were understanding the needed requirements for the virtual machines while also meeting security standards and HIPAA compliance requirements.

Specific bots were created to handle these complexities for several use cases, like clinical documentation, scheduling, and patient appointment reminders. From there, the company was able to build additional bots that were similar but could accommodate customers with different configurations and complexities. For instance, large, multi-practice clinics needed a slightly different bot to address the practice’s more complex demands. To date, 24 bots are in production and handle each iteration.

Intelligent automation has allowed WebPT to scale more efficiently, giving the company the flexibility to maintain normal operations during the COVID-19 pandemic. Automation has also alleviated the need for simple, repetitive tasks, freeing employees to focus on more complex support issues to ensure high standards for customer success.

With the help of bots, WebPT can concurrently execute on 35 data transitions from BMS’s legacy EMR system to the current one, enabling a 5x workload capacity increase. This will save an estimated $700,000 in labor costs.