Customer Story: WebPT

WebPT uses Agentic Process Automation System to increase data processing by 5x, saving over $700K annually

Intelligent Automation
Healthcare

Secure, scalable cloud-native platform the clear choice for WebPT.

Since WebPT is fully cloud-based and serves a highly regulated industry, the company required a secure, web-based solution that would streamline employee workflows and deliver a better customer experience by eliminating the strain on resources that often comes with switching EMRs.

Automation Anywhere’s cloud-native end-to-end intelligent automation platform was the clear choice. WebPT deployed Automation 360 Cloud on AWS to power their cloud-based infrastructure. AWS provides elasticity, agility, and ease of use by intelligently autoscaling workloads for cost-effective use of cloud infrastructure.

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Customer Quote

RPA has eliminated 70-80% of the pain our customers associate with switching EMRs.

Ryan Klepps
Implementation, WebPT

Customer achievements.

Customer Achievements

Increase in data processing

$700,000

Saved in labor costs by automating time-consuming manual processes

15,000

In-network customer records managed through automation

Bots in production in five months

Intelligent automations powers 5x workload capacity increase.

In 2019, WebPT successfully leveraged the Agentic Process Automation System to efficiently transfer 11 data EMR transitions from BMS’s legacy system to its own. This alleviated the burden on customers, resulting in a more positive experience through the transition.

Initially, some of the biggest challenges were understanding the needed requirements for the virtual machines while also meeting security standards and HIPAA compliance requirements.

Processes automated.

Clinical documentation
Scheduling

Patient appointment reminders

Scaling up and out with the Agentic Process Automation System.

WebPT wants to continue scaling its automation program by adding to its team of bot builders, which currently requires two full-time employees. This will allow the company to start prioritizing issues within the business and automate areas where there is an opportunity to gain more efficiencies from both an employee and customer perspective.

The goal is to expand automation outside of operations, eventually rolling it out company wide.

Customer Quote

RPA has given valuable time back to our team, allowing them to focus on higher priorities

Kellie Cohen
RPA Developer/Data Integration, WebPT

Customer overview.

WebPT is the nation’s leading rehab therapy platform for enhancing patient care and fueling business growth. Offering solutions for scheduling, documentation, billing, outcomes tracking, and business reporting, its vision is to empower rehab therapists to achieve greatness in practice.