Patelco Scales Operations with Cloud-Native RPA

Increasing efficiency and scale with cloud-native automation.

In 2019, Patelco partnered with Automation Anywhere for an automation workshop. They developed proofs of concepts for consumer lending, fraud prevention, and member contact center processes. They chose the Agentic Process Automation System, automating loan payoff and fraud alerts. This led to faster fulfillment, loan payoff calculation, and significant cost savings. Processing time also decreased significantly.

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Customer Quote

Our members’ financial health is our top priority. Automation 360 and Document Automation help us improve service, fight fraud and keep our members’ money flowing.

Kevin Landel
Senior Vice President, Innovation and Payments Strategy

Customer achievements.

Customer Achievements

90%

Faster fulfillment

75%

Faster loan payoff calculation

$39K

Saved annually with automated Falcon alerts

Patelco reduces processing time from days to minutes, delighting cardholders.

Patelco, a rapidly growing financial institution, needed to maintain high service levels and control operating expenses as it approached $10 billion in assets. To achieve operational efficiency and scale, they turned to intelligent automation. The first process they automated was 10-day loan payoffs, which previously involved manual calculations and document generation. Automating reduced processing time from several days to just two minutes, enabling same-day processing. Intelligent automation was also employed to manage Falcon fraud alerts, resulting in an 88% decrease in processing time and an 83% clearance rate.

Processes automated.

10-day loan payoff

Falcon fraud alerts

Expanding automation to transform mortgage processing.

Patelco plans to use intelligent automation to streamline its mortgage application process, improve efficiency, and simplify homeownership for members. They will also explore using Process Discovery for internal audit and compliance, and establish a Center of Excellence.

Customer Quote

We work hard to protect our members from card fraud. But high volume and false positives create havoc and our existing manual processes were unsustainable. With Automation Anywhere, we dreamed big and came up with a solution that's having an immediate and huge impact – both on improving our cardholder experience in a fraction of the time it took previously.

Erin Morasch
Card Fraud Manager