Customer Quote

One little bot has convinced our Finance team of the real value of RPA and stimulated great interest in automation.

Iwona Guerrache
Master Data Services and RPA Team Leader

Customer achievements.

Customer Achievements


Hours saved to date


Hours saved annually


Hours saved target for 2020

Automating drives dramatic time savings across finance processes.

Initially, there was some employee resistance to implementing RPA, but then one small bot accurately processed the manual, repetitive process of printing ARIBA reports, a suite of web-based statements such as orders and tracked invoices, for the Finance department. This helped save 720 hours and employees were totally convinced.

To help reduce workload, one of the first processes automated was for NSG’s active directory. The Windows tool was used to create online accounts, logins and User IDs for new employees. Manually, this process took an hour for each new user. With automation this has been reduced to just 15 minutes, saving the company 1,500 hours annually. Because of operational limitations, the process still required some human input, but the automation demonstrated how well bots can collaborate with employees on complex processes. With further improvements, the process is expected to take just one minute.

Processes automated.

  • Network Account Creation
  • Leavers Processing
  • Freight Invoicing
  • ARIBA Reports Printing
  • Master Data Improvements

Customer overview.

NSG is one of the world’s largest manufacturers of glass and glazing products for the architectural, automotive, and technical glass sectors. Founded in 1918, the company acquired leading UK-based glass manufacturer, Pilkington plc, in June 2006. With headquarters in Japan and principal operations in 30 countries, it employs 27,000 people.

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