Customer Quote

We're making sure our approach to RPA is people-centered. This tool should enhance staff engagement and have a positive impact on the work we do.

Neil Picton
Head of Workforce Engagement and Information

Customer achievements.

Customer Achievements


Management hours released annually




Decrease in data input time

4,000 hours saved annually, freeing time to focus on frontline patient care.

Newcastle created an online HR portal, a single point of access where employees could go for transactional processes. Prior to this, there was no structured platform to manage information coming in from across the organization. Staff previously worked with a combination of old forms, Word docs, and PDF forms that were handwritten and scanned or typed in and e-mailed. Interpreting and managing the data required a lot ofwork. RPA is enabling Newcastle to structure front end e-forms, with bots now picking up data quickly and effectively.

This automation implementation is now opening the door for other transactional activities, such as onboarding new employees and managing forms when someone leaves the organization, to be processed through the HR portal. Having one central workforce management system, an Oracle-based Electronic Staff Record (ESR) solution that every single trust in the country uses, allows for automation to be easily integratedand shared with other NHS organizations.

Processes automated.

  • Data processing
  • E-forms
  • Employee records

Customer overview.

The Newcastle upon Tyne Hospitals NHS Foundation Trust has provided patient-centered healthcare to communities in northeast England for more than 250 years. With 14,000 employees, it is one of the biggest teaching hospitals in the country and is an Outstanding rated organization by the Care Quality Commission (CQC).

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