Customer Quote

We're making sure our approach to intelligent automation is people-centered. This tool should enhance staff engagement and have a positive impact on the work we do.

Neil Picton
Head of Workforce Engagement and Information

Customer achievements.

Customer Achievements


Management hours released annually




Decrease in data input time

4,000 hours saved annually, freeing time to focus on frontline patient care.

Newcastle Hospitals, in line with the NHS People Plan, sought to optimize "time to care" while maintaining a sustainable workforce. To achieve this, they turned to intelligent automation, which streamlined administrative processes and improved employee morale. Through the creation of an online HR portal and the use of bots, Newcastle automated transactional activities, such as onboarding and managing forms. This implementation, powered by an Oracle-based Electronic Staff Record (ESR) solution, has resulted in significant time savings, with up to 4,000 hours saved annually. Newcastle Hospitals continues to prioritize frontline patient care by empowering staff to become bot creators and leveraging intelligent automation's compatibility with various applications.

Processes automated.

  • Data processing
  • E-forms
  • Employee records

Customer overview.

The Newcastle upon Tyne Hospitals NHS Foundation Trust has provided healthcare to northeast England.

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