Empowering staff to automate gets to the heart of work transformation.
Newcastle Hospitals' implementation of a CoE model empowered staff to become bot creators, enhancing work processes and job satisfaction. Intelligent automation's compatibility with applications enabled instant automation of e-forms and staff record processing, saving valuable time.Download case study
We're making sure our approach to intelligent automation is people-centered. This tool should enhance staff engagement and have a positive impact on the work we do.
Management hours released annually
Decrease in data input time
4,000 hours saved annually, freeing time to focus on frontline patient care.
Newcastle Hospitals, in line with the NHS People Plan, sought to optimize "time to care" while maintaining a sustainable workforce. To achieve this, they turned to intelligent automation, which streamlined administrative processes and improved employee morale. Through the creation of an online HR portal and the use of bots, Newcastle automated transactional activities, such as onboarding and managing forms. This implementation, powered by an Oracle-based Electronic Staff Record (ESR) solution, has resulted in significant time savings, with up to 4,000 hours saved annually. Newcastle Hospitals continues to prioritize frontline patient care by empowering staff to become bot creators and leveraging intelligent automation's compatibility with various applications.
- Data processing
- Employee records
Creating a community Bot Store to share automations across NHS.
Newcastle Hospitals will expand Intelligent Automation in cancer services and finance. A bot handling cardiac and lab data will save consultants four hours daily. A Community Bot Store will be created to share bots with other internal associations.
One of the many benefits of intelligent automation is it is completely limitless in terms of theapplications it can work with and access–this breaks down barriers and allowsus to think more creatively about the way we work.
The Newcastle upon Tyne Hospitals NHS Foundation Trust has provided healthcare to northeast England.