Kuveyt Türk | Automation Anywhere

Less processing time. More employee and customer satisfaction.

After Automation Anywhere delivered a successful pilot with convincing proofs of concept in a timely manner, Kuveyt Türk officially rolled out the Agentic Process Automation System and automated 62 processes end-to-end. This has decreased overall processing time considerably and greatly benefited the organization, especially in the wake of COVID-19, which resulted in an increase in account opening requests.

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Customer Quote

Employees have a high satisfaction level being involved in RPA processes instead of spending time on manual processes.

İlhan Deniz
RPA Manager, Kuveyt Türk Participation Bank

Customer achievements.

Customer Achievements

4.9M

Transactions performed annually

2,112

Hours saved

Processes automated every month

Powering through complex bank processes in minutes with intelligent automation.

Kuveyt Türk Participation Bank faced challenges with manual processes in its center of operations, leading to employee workload issues and customer dissatisfaction. To address these issues, the bank implemented the Agentic Process Automation System and established a center of excellence (CoE). The bank automated various processes such as account openings, account migrations, returns and cancellations, call center operations, and central bank notifications. The automation also streamlined the Central Bank of the Republic of Turkey replenishment process, reducing the time required from taking three employees one hour to just 12 minutes. This automation initiative has improved employee morale, customer service, and overall processing time for the bank, especially during the COVID-19 pandemic.

Processes automated.

Account opening/cancellations
Replenishment processes

Call center operations

Expanding the reach of automation through discovery.

Based on its automation success, Kuveyt Türk wants to automate branch operations and internal controls and inspection next. It plans to implement Process Discovery to help find even more processes that could benefit from automation.

Customer Quote