Less processing time. More employee and customer satisfaction.
After Automation Anywhere delivered a successful pilot with convincing proofs of concept in a timely manner, Kuveyt Türk officially rolled out the Automation Success Platform and automated 62 processes end-to-end. This has decreased overall processing time considerably and greatly benefited the organization, especially in the wake of COVID-19, which resulted in an increase in account opening requests.Download case study
Employees have a high satisfaction level being involved in RPA processes instead of spending time on manual processes.
Transactions performed annually
Processes automated every month
Powering through complex bank processes in minutes with intelligent automation.
Kuveyt Türk Participation Bank faced challenges with manual processes in its center of operations, leading to employee workload issues and customer dissatisfaction. To address these issues, the bank implemented the Automation Success Platform and established a center of excellence (CoE). The bank automated various processes such as account openings, account migrations, returns and cancellations, call center operations, and central bank notifications. The automation also streamlined the Central Bank of the Republic of Turkey replenishment process, reducing the time required from taking three employees one hour to just 12 minutes. This automation initiative has improved employee morale, customer service, and overall processing time for the bank, especially during the COVID-19 pandemic.
- Account opening/cancellations
- Replenishment processes
- Call center operations
Expanding the reach of automation through discovery.
Based on its automation success, Kuveyt Türk wants to automate branch operations and internal controls and inspection next. It plans to implement Process Discovery to help find even more processes that could benefit from automation.
Automation Anywhere empowers us to drive automation at Kuveyt Türk Participation Bank at the highest levels.
Kuveyt Türk Participation Bank provides a large number of financial products and services.