Insurance Claims - Improved Service

Transformation end-to-end claims processing in less than four months.

EXL partnered with Automation Anywhere to transform the company’s end-to-end claims processing. Bots were deployed to conduct all policy audits, perform endorsements, and automatically update the payroll information. Within the first four months after the project kickoff, the completion time was reduced by 60% and the documentation was processed with zero errors.

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Customer Quote

The once lengthy and very manual worker's compensation claims process is now done by bots in half the time.

Customer achievements.

Customer Achievements

60%

Decrease in processing time

80%

Reduction in audits

100%

Accuracy

Intelligent automation delivered speed, visibility, and higher customer satisfaction.

The once lengthy and very manual worker’s compensation claims process is now done by bots in half the time. Today, a data extraction bot pulls all of the necessary information of the insured from various systems and packages it for the field auditors to review. After the field auditor’s evaluation, the information is passed back to a processing bot that automatically performs an endorsement and sends out a notification to the client’s payroll system for payout. As a result of automating their claims process, the insurance company is experiencing increased customer satisfaction due to faster turnaround times and real-time visibility into the policy process.

Processes automated.