EXL partnered with Automation Anywhere to transform the company’s end-to-end claims processing. Bots were deployed to conduct all policy audits, perform endorsements, and automatically update the payroll information. Within the first four months after the project kickoff, the completion time was reduced by 60% and the documentation was processed with zero errors.
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The once lengthy and very manual worker's compensation claims process is now done by bots in half the time.
Customer Achievements
60%
Decrease in processing time
80%
Reduction in audits
100%
Accuracy
The once lengthy and very manual worker’s compensation claims process is now done by bots in half the time. Today, a data extraction bot pulls all of the necessary information of the insured from various systems and packages it for the field auditors to review. After the field auditor’s evaluation, the information is passed back to a processing bot that automatically performs an endorsement and sends out a notification to the client’s payroll system for payout. As a result of automating their claims process, the insurance company is experiencing increased customer satisfaction due to faster turnaround times and real-time visibility into the policy process.
Processes automated.
The company is planning on implementing more bots and leverage existing ones as a foundation for all future automations.
Customer Quote
The company is planning on implementing more bots and leverage existing ones as a foundation for all future automations.
This is one of the largest commercial property and casualty insurance companies in the US.
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