Customer Quote

Everything we do is customer-driven. The work these bots are doing is helping drive a better customer experience.

RPA Manager

Customer achievements.

Customer Achievements


Increase in daily prepaid accounts processed


Of prepaid card screening process automated


Processes automated

Automating 95% of workflow keeps a billion cards working around the world.

Prior to automation, a six-member team in India had to manually review pre-paid card accounts to check for items such as negative balances, chargebacks, and duplicate charges, then submit a dispute on behalf of the customer for 50 programs worldwide. With RPA, the company was able to automate 95% of the workflow increasing the daily number accounts processed tenfold from 70 to 700. Only 5% of the process required additional screening by employees. Additionally, instead of having to work around the clock, automation allowed the team and the bot to work the same US hours, helping to increase overall productivity.

Another bot processes information in core systems including automated input of bank identification numbers (BINS). Automating these activities not only freed up employees from having to manually key-in numbers, but also prevented errors to ensure that up to one billion cards worldwide continue working.

Processes automated.

  • Prepaid card transaction reviews
  • Data extraction and inputting
  • Politically exposed person (PEP) or sanctions list checks
  • Dispute processing

Customer overview.

As one of the world’s fastest payment processing networks, this financial services corporation uses technology along with its expertise to make transactions between consumers, merchants and businesses simple and safe.

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