Customer achievements.

Customer Achievements


Productivity improvement


Increase transaction speed


Reduction in manual labor

Turning up the speed and efficiency with existing legacy systems.

Genpact's client faced purchase order fulfillment processes that were inefficient and manual. They had to physically validate purchase orders. Recognizing the need for automation, Automation Anywhere and Genpact implemented an automation solution that reduced the number of employees needed from 100 to 10, decreased errors, and increased transaction speed. The system now automatically pulls data from the customer system, eliminating the need for constant logins and reducing fulfillment times. Discounts are applied automatically, and agents spot-check orders for quality control. This automation has significantly improved the fulfillment process, eliminated bottlenecks, and reduced costs.

Processes automated.

  • Purchase Order Validation
  • Smart Enterprise Processes (SEPSM) Processes

Customer overview.

Genpact’s client creates cameras, lenses, and other imaging tools.

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