Customer achievements.

Customer Achievements


Productivity Improvement


Increase Transaction Speed


Reduction in Manual Labor

Turning up the speed and efficiency with existing legacy systems.

Automation Anywhere and Genpact’s solution architect designed an automation solution using various RPA technologies available with the Automation Anywhere platform. It reduced the number of employees required for Purchase Order fulfillment from 100 to 10 and reduced overall errors while increasing transaction speed. One of the key questions Genpact and Automation Anywhere faced was whether to create a zero-touch process or create a process that utilizes a human-automation partnership. The advantages of a zero-touch process were obvious, but a redesigned process with a human and automation partnership would create a solution that would reduce exceptions significantly as well as increase customer satisfaction. The latter was chosen.

Customer overview.

Genpact’s client, a leading imaging company, creates cameras, lenses, and other imaging tools and sells them to major companies likeWoolworth’s in Australia.

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