Customer Quote

It’s amazing to see how RPA can be launched in such a short time with immediate savings.

Raj Singh
Global Head of Applications, Horizon Global

Customer achievements.

Customer Achievements


Increase in data entry accuracy


Hours saved per month


Decrease in processing cost

Delivering more efficient, personalized, and cost-effective customer experiences.

Horizon Global receives more than 36,000 customer purchase orders annually in non-electronic data interchange (EDI) format. Each customer order needs to be validated for accuracy and entered into the Epicor enterprise resource planning (ERP) system. When a customer order is received via email or fax, the Enterprise A2019 sales order bot downloads the customer order document and routes it to the IQ Bot for data extraction and further processing. IQ Bot automatically reads and extracts data from customer order, such as company name, shipping address and instructions, order number, and requested date—regardless of the document format (Word, PDF, JPG) and how it’s displayed. The extracted information is then validated for accuracy and business rules, such as available inventory and orders on hold.

Exceptions reporting is handled through email notifications to the customer service team, as are all order details, whether processed successfully or put on hold.

Processes automated.

  • Customer order creation

Customer overview.

Horizon Global is the leading designer, manufacturer, and distributor of a wide variety of high-quality, custom-engineered towing, trailering, cargo management, and related accessory products. The company serves original equipment manufacturers, retailers, dealer networks, and consumers as a category leader in the automotive, leisure, and agricultural market segments.

Continue your intelligent automation journey.

Download PDF

Get a PDF version of this customer story.

Download case study
Download case study


Discover the Automation Success Platform.

Learn more
Learn more


How are others leveraging intelligent automation?

View testimonials
View testimonials

See what our customers have to say.

Gartner Peer Insights

Get to know the Automation Success Platform.

Try Automation Anywhere

For Businesses

Sign up to get quick access to a full, personalized product demo

For Students & Developers

Start your RPA journey instantly with FREE access to Community Edition