Customer Quote

It’s amazing to see how RPA can be launched in such a short time with immediate savings.

Raj Singh
Global Head of Applications, Horizon Global

Customer achievements.

Customer Achievements


Increase in data entry accuracy


Hours saved per month


Decrease in processing cost

Delivering more efficient, personalized, and cost-effective customer experiences.

Horizon Global faced challenges with manual processing of customer purchase orders, resulting in slow fulfillment and decreased customer satisfaction. To address this, they implemented the Automation Success Platform, including Document Automation. This streamlined the order processing by automating data extraction, validation, and exception handling. The intelligent automation solution integrates with the Epicor ERP application and minimizes touch points, improving efficiency, accuracy, and communication with customers. By optimizing process steps, Horizon Global's customer order creation process has become more efficient, personalized, and cost-effective. This partnership with Thirdware has allowed the customer service team to focus on more valuable activities, resulting in improved overall performance.

Processes automated.

  • Customer order creation

Customer overview.

Horizon Global is the leading designer, manufacturer, and distributor of towing, trailering, and cargo management.

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