Customer Quote

In both processes, we saw a 40% increase in efficiency, which translates to about seven FTEs .

Yashpal Wala
AVP, RPA and Automation , Holcim.

Customer achievements.

Customer Achievements




Faster credit approval processing


Increase in overall efficiency

Transformative automation journey revolutionizing operations.

Holcim successfully embraced the Automation Success Platform for its global intelligent automation journey, efficiently streamlining processes across shared service centers in America, Europe, and India. After a triumph in India, they expanded automation to new geographies, addressing challenges posed by recent mergers. Credit limit assignment, once a two-to-three-day ordeal, is now completed within hours through ten intelligent automations. Creating new customers, formerly taking 48 hours, now merely requires four hours thanks to human-to-automation collaboration. The standardization of processes and intelligent automations have achieved 100% accuracy, 92% faster credit approval, and a remarkable 40% increase in overall efficiency, transforming Holcim's operations worldwide.

Processes automated.

  • Creating new customers
  • Searching for duplicate entries of customers
  • Assigning credit limits

Customer overview.

A world leader in building materials, Holcim employs 63,000 people in 61 countries.

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