Holcim | Automation Anywhere

Aligning operations across 61 countries with automation.

Leveraging the Agentic Process Automation System, Holcim successfully standardized data sharing between its Indian operating companies, ACC and Ambuja Cement. With nearly 80 fields of information, such as addresses and security deposits, aligned seamlessly, they still achieved 100% accuracy. Additionally, the intelligent automations facilitated customer information exchange, enabling faster credit approval processing by 92% and an overall efficiency increase of 40%.

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In both processes, we saw a 40% increase in efficiency, which translates to about seven FTEs .

Yashpal Wala
AVP, RPA and Automation , Holcim.

Customer achievements.

Customer Achievements

100%

Accuracy

92%

Faster credit approval processing

40%

Increase in overall efficiency

Transformative automation journey revolutionizing operations.

Holcim successfully embraced the Agentic Process Automation System for its global intelligent automation journey, efficiently streamlining processes across shared service centers in America, Europe, and India. After a triumph in India, they expanded automation to new geographies, addressing challenges posed by recent mergers. Credit limit assignment, once a two-to-three-day ordeal, is now completed within hours through ten intelligent automations. Creating new customers, formerly taking 48 hours, now merely requires four hours thanks to human-to-automation collaboration. The standardization of processes and intelligent automations have achieved 100% accuracy, 92% faster credit approval, and a remarkable 40% increase in overall efficiency, transforming Holcim's operations worldwide.

Processes automated.

Creating new customers
Searching for duplicate entries of customers

Assigning credit limits

The future of automation: A fight for cleaner air.

Holcim continues to standardize its nearly 100 shared automation processes. The company also wants to automate processing its 5,000 daily invoices using optical character recognition (OCR) as well as continue to look for opportunities to improve emissions savings.

Customer Quote