Customer Quote

Our key objective, when we embarked on the robotics journey, was to free up our team members from routine, repetitive activities.

Lori Pedersen
Manager in IT Global PMO, Hitachi Vantara

Customer achievements.

Customer Achievements


Months to production


Processes automated


Reduction in errors

From manually processing 80,000 invoices to 100% automation in just Phase 1.

Hitachi Vantara utilized intelligent automation to enhance process quality and reliability while freeing up team members from mundane tasks. The primary objective was to enable employees to focus on more valuable and engaging work, promoting their growth. Initially, they automated ten distinct IT processes, including service desk provisioning and de-provisioning. In Finance, they streamlined order-to-cash, record-to-report, and procure-to-pay processes, totaling 20 processes. Ultimately, 41 processes were automated in Phase 1. For the procure-to-pay process, automation intelligent automations now extract data from over 80,000 invoices annually, resulting in 75% straight-through processing and a 100% reduction in errors.

Processes automated.

  • Order-To-Cash
  • Record-To-Report
  • Procure-To-Pay
  • Service Desk Provisioning Processes (It)

Customer overview.

Hitachi Vantara is a data solution company.

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