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Better processes for happier clients with FortressIQ

ABOUT

Hitachi Solutions, Ltd., pioneered the use of cutting-edge digital technologies to modernize customers’ complex business processes. But, as the company looked to eliminate bottlenecks and gain efficiencies in their own processes, they needed faster, more efficient, and more accurate ways to understand how their business worked today. So they used FortressIQ to find over US$1 million in potential savings via process optimization and Microsoft Power Platform automations.

THE CHALLENGE

Being a leader in digital transformation, Hitachi Solutions, Ltd., is constantly seeking new ways to modernize work. After years of cloud migration, automation, and process improvements, the company was forced to find the next generation of transformation opportunities. But, they were held back by the limited insights of slow, manual, and unscalable process mining and interviews.

$1 million

in potential savings identified in less than two weeks

In less than two weeks, Hitachi Solutions, Ltd., identified over US$1 million in potential savings through process optimization and automation.

THE SOLUTION

Using FortressIQ Process Intelligence, Hitachi Solutions, Ltd., is finding more ways to migrate business applications to the cloud and identify scalable process automation deployments. The AI power behind FortressIQ provides unmatched speed and accuracy over the typical process discovery and mining methods.

THE WHOLE STORY

Facing unrelenting competition, perpetually demanding customers, and a shrinking labor market, Hitachi Solutions, Ltd., is using FortressIQ Process Intelligence to find their next level of business processes optimizations for reduced costs and increased efficiencies. It’s a tall order, given the company’s years of pioneering digital transformation efforts. But, FortressIQ is helping them quickly identify which processes to focus on for the most impact in the least time.

In an initial two-week effort focused on business accounting and reporting processes, the company was able to identify over US$1 million in potential savings through process standardization and automation. FortressIQ highlighted areas where workers either spent too much time in specific applications or used more steps than necessary to complete a given task. It also identified workflows with excessive spreadsheet and email usage, and other process variations, which could be streamlined.

According to Hitachi Solutions, Ltd., using FortressIQ has made it possible to automatically analyze end-to-end enterprise business processes and, using Microsoft PowerBI, visualize real results in as little as 2 weeks, and then quickly automate those processes with Microsoft Power Automate. And, that’s without disrupting workers or conducting tedious analysis of application logs.

THE FUTURE

Hitachi Solutions, Ltd., is a Tokyo-based provider of digital transformation solutions and services. The company works with large enterprises to catalyze digital transformation efforts, guiding customers as they adjust to changing times. The firm’s focus areas include transitioning to a smart, collaborative, and virtual workplace; deploying robotic process automation (RPA) and hyper automation solutions; and developing a rewarding employee experience

Hitachi Solutions, Ltd., is using FortressIQ Process Intelligence to find their next level of business processes optimizations for reduced costs and increased efficiencies.

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CUSTOMERS LOVE AUTOMATION ANYWHERE, BUT DON’T JUST TAKE OUR WORD FOR IT

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