Legacy-system compatibility enables automating core finance processes.
DCH chose the Automation Anywhere platform because it was compatible with the company's legacy system on Java virtual machine while other RPA solutions were not. After conducting some introductory workshops and providing employees with personal use cases, such as buying concert tickets online to give them experience building bots, the first automation was put into production in just one month.
The company implemented simple automations on its own but relied on Automation Anywhere consultants for help with more complex ones. DCH also turned to Laputa Technologies for extra development resources.
Following a cost benefit analysis (CBA), management could easily visualize the ROI RPA would provide. This helped to promote the technology within the company even more. By the second month, five bots were in production.Download case study
RPA is just one piece in our digital transformation journey. We look to AI and machine learning so that we can produce more innovative outcomes for our business, staff, and customers.
Expected hours saved annually
Reduced operational costs
Eliminating manual process overload transforms both customer and employee experience.
The first bot was implemented for SIMS, the Hong Kong Fast-Moving Consumer Goods (FMCG) business unit. Prior to automation, employees received customer e-mail orders and had to log into the enterprise resource planning (ERP) system to manually input each one. Because of this, staff were sometimes required to come back into work on weekends to handle urgent orders. RPA changed that by automating the necessary tasks, resulting in an improved work-life balance for employees while also providing a better customer experience. This motivated employees to think about other areas of their work where automation could be used.
RPA was also used for the cash application process in the Finance department. Before automation, employees had to collect customer payment information from various sources such as PDFs and e-mails then manually extract the data into another document. Information from customer statements also had to be collected from an ERP system and then manually input into a spreadsheet. Trying to match invoices line by line of up to 8,000 records per day was a very tedious process. After that was completed, the customer receipt information still had to be input back into Oracle JD Edwards EnterpriseOne and Oracle Financials. With RPA, four of the previously manual processes could now be handled by a bot.
- Cash application
- Bank statement reconciliation
- Order to delivery automation
- Report generation for management
- Pricing updates
Moving to the cloud to power automation across business units.
DCH is working on a long-term roadmap for its RPA program. The company plans to migrate to Enterprise A2019 to leverage its on-prem resources and take advantage of the rich features provided in the cloud environment.
When a new area of the business wants to implement automation, shared bot runners are used for testing and development. Currently, bots are being developed for the healthcare, automotive, IT operations, and China food trading departments.
By the end of 2020, the company expects more than 30 processes to be fully automated.
Before RPA, intensive and tedious manual processes created tremendous pressures. With automation, staff can now focus on higher-value tasks without needing to put in overtime hours. This has helped to improve employee satisfaction giving them more time to spend with family.
With 70 years of experience, Dah Chong Hong Holdings (DCH) has more than 15,000 employees and is an integrated motor and consumer products distribution partner providing insight into evolving consumer lifestyles.
The international company has headquarters in Hong Kong with offices in China, Thailand, Singapore, Malaysia, and other countries in Southeast Asia.