Customer Quote

Osmond Li

Intelligent automation is just one piece in our digital transformation journey. We look to AI and machine learning so that we can produce more innovative outcomes for our business, staff, and customers.

Osmond Li
Head of Enterprise Development & Database Administration of Group IT

Customer achievements.

Customer Achievements


Expected hours saved annually




Reduced operational costs

Eliminating manual process overload transforms both customer and employee experience.

DCH embarked on a company-wide transformation to modernize processes and reduce operational costs, exploring AI, machine learning, and automation. The first bot automated customer email orders for the FMCG business unit, improving work-life balance and customer experience. Intelligent automation also streamlined the cash application process, eliminating manual data entry and tedious tasks. Document Automation with OCR and ML capabilities automated order delivery for the Electrical Appliance Department. During the pandemic, intelligent automation enabled remote work and uninterrupted operations. DCH expects to save over 10,000 hours annually with 15 automated processes. Automation Anywhere was chosen for compatibility, resulting in 70% cost reduction and 24/7 operations.

Processes automated.

  • Cash application
  • Bank statement reconciliation
  • Order to delivery automation
  • Report generation for management
  • Pricing updates
  • Invoicing

Customer overview.

Dah Chong Hong Holdings (DCH) is an integrated motor and consumer products distribution partner.

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