Customer Quote

Osmond Li

RPA is just one piece in our digital transformation journey. We look to AI and machine learning so that we can produce more innovative outcomes for our business, staff, and customers.

Osmond Li
Head of Enterprise Development & Database Administration of Group IT

Customer achievements.

Customer Achievements


Expected hours saved annually




Reduced operational costs

Eliminating manual process overload transforms both customer and employee experience.

The first bot was implemented for SIMS, the Hong Kong Fast-Moving Consumer Goods (FMCG) business unit. Prior to automation, employees received customer e-mail orders and had to log into the enterprise resource planning (ERP) system to manually input each one. Because of this, staff were sometimes required to come back into work on weekends to handle urgent orders. RPA changed that by automating the necessary tasks, resulting in an improved work-life balance for employees while also providing a better customer experience. This motivated employees to think about other areas of their work where automation could be used.

RPA was also used for the cash application process in the Finance department. Before automation, employees had to collect customer payment information from various sources such as PDFs and e-mails then manually extract the data into another document. Information from customer statements also had to be collected from an ERP system and then manually input into a spreadsheet. Trying to match invoices line by line of up to 8,000 records per day was a very tedious process. After that was completed, the customer receipt information still had to be input back into Oracle JD Edwards EnterpriseOne and Oracle Financials. With RPA, four of the previously manual processes could now be handled by a bot.

Processes automated.

  • Cash application
  • Bank statement reconciliation
  • Order to delivery automation
  • Report generation for management
  • Pricing updates
  • Invoicing

Customer overview.

With 70 years of experience, Dah Chong Hong Holdings (DCH) has more than 15,000 employees and is an integrated motor and consumer products distribution partner providing insight into evolving consumer lifestyles.

The international company has headquarters in Hong Kong with offices in China, Thailand, Singapore, Malaysia, and other countries in Southeast Asia.

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