Customer Quote

Automation has given us the ability to create differentiated offerings for our customers and win consistently in the market.

Mohan Ramanan
Chief Delivery Officer, CMS IT Services

Customer achievements.

Customer Achievements




Customers serviced through NOC automation


Processes automated

Automating every repetitive IT service process to drive unmatched customer experience.

CMS IT Services is committed to delivering efficient and valuable solutions to its customers. By automating processes in its network operations center (NOC) and security operations center (SOC), the company has been able to enhance customer experience. Tasks such as disk space monitoring, event identification, incident creation, and email approval have been streamlined with the help of automation bots. This has significantly improved accuracy, reduced processing time, and allowed analysts to focus on more critical activities. CMS IT Services continues to leverage Automation Workspace and Document Automation to ensure smooth operations and proactive system maintenance for its clients.

Processes automated.

  • Proactive disk space reporting
  • Quarantined mail releasing
  • Security information and event
  • Network monitoring

Customer overview.

CMS IT Services is an industry leader in managed IT services and system integration.

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