Customer Quote

Automation has given us the ability to create differentiated offerings for our customers and win consistently in the market.

Mohan Ramanan
Chief Delivery Officer, CMS IT Services

Customer achievements.

Customer Achievements




Customers serviced through NOC automation


Processes automated

Automating every repetitive IT service process to drive unmatched customer experience.

CMS IT Services began automating processes in 2013 to differentiate itself to its customers. In 2019, the company began a relationship with Automation Anywhere and continues to automate processes in its NOC and SOC.

One of the services CMS IT offers to its customers is proactive disk space monitoring to determine how much disk space is left in a customer’s system, which used to be done manually. A bot now handles the entire process, including report generation, significantly increasing accuracy and decreasing the time involved. This has freed analysts to focus on solving incidents.

Processes automated.

  • Proactive disk space reporting
  • Quarantined mail releasing
  • Security information and event
  • Network monitoring

Customer overview.

CMS IT Services is an industry leader in managed IT services and system integration. The company combines world-class cloud, digital, automation, and cybersecurity expertise with a core strength in leveraging optimal technologies to rapidly create efficiencies and scale for its customers’ operations.

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