Customer Quote

Automation drives improved quality and speed of execution. Both are critical to delivering excellent customer service.

Shelley Pitser
VP of Operations Accounting

Customer achievements.

Customer Achievements


decrease in AP cycle time


improvement in audit lead time


increase in client satisfaction

Higher quality, consistency and speed inspire enterprise-wide automation expansion.

Cartus employees have really embraced RPA and liked the idea of automating the previously repetitive tasks they had to perform. They are much happier analyzing data rather than compiling it into reports. The improvements in quality, consistency and speed is providing value to clients, customers, suppliers and employees. The success of the 6-month pilot program influenced Cartus into expanding the program to the entire organization. A Center of Excellence was established, made up of subject matter experts from all areas of the company. They paired those who were new to RPA with seasoned CoE members from the pilot to accelerate learning.

CoE members evangelized RPA and worked with the business to initiate and submit ideas for automation. Their knowledge also helped with decision-making prioritization.

Processes automated.

  • Audit
  • AP
  • Data Processing

Customer overview.

Retail Business Services (RBS) is the branch of Ahold Delhaize USA thCartus is the trusted industry leader, guiding clients through thousands of corporate relocation programs, large and small, unique and complex. 3,500 global Cartus employees provide relocation services in more than 185 countries.

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