Customer Quote

Beyond the actual processes delivered, RPA has given BAE Systems higher quality, first time right, consistent processing and scalability.

Ian Jones
Head of Transformational Services, HR

Customer achievements.

Customer Achievements


Processes automated


Faster payroll data upload


Automations planned by 2021

Automation-empowered teams transform processes to be right-first-time and scalable.

Payroll was one of the first processes to be automated within the Shared Services team, which had inherited many different payroll cycles as various parts of the business merged to become what BAE Systems is today. Due to the restrictive nature of the processing, only one of 10 payroll clerks could access part of the system to make data changes at any time, leading to frustration for the team. Now, a bot completes the payroll tasks, processing all the data files to a schedule defined and managed by the Payroll team. Every morning the bot reports what it has completed, and the team can now focus on more valuable work like data quality checks to ensure accuracy instead of the mechanics of uploading data. Using a bot also allows this work to be completed outside of business hours. Automation has increased payroll data uploads by 7x.

RPA has empowered back-office teams to enable change by giving them the tools to improve processes and workflows. This results in higher quality, right-first-time, consistent processing and scalability. Without RPA, adapting transactional processes is a large IT project, which could take years to complete.

Processes automated.

  • Payroll processing
  • Position management
  • Financial accounting reporting
  • Invoice receipts

Customer overview.

BAE Systems is a global defense, aerospace and security company, employing 85,000 people in more than 40 countries. With an annual revenue of £18,400M its products and services cover air, land and naval sectors as well as advanced electronics, security, information technology and support.

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