Automation AI
Executing four years of insurance processes in four months.
In 2016, W&W COE partnered with Automation Anywhere to automate insurance processes. 18 bots were deployed, eliminating a four-year claims backlog in just four months. They scaled, automating various tasks, resulting in 56 processes automated, 150,000 tasks processed, and 1.5 hours saved per reimbursement document.
Download case studyCustomer Quote
Our employees understood that intelligent automation really helps them to focus on what’s very important—our customers.
Christian Wolf
Head of Business Organization and Process for RPA and leader of the Center of Excellence, The W&W Gruppe
Customer achievements.
Customer Achievements
56
Processes automated
150,000
Tasks processed by Bots
4
Months to reduce a 4-year backlog
Building belief in automation to improve both business results and work experience.
In 2016, W&W's Center of Excellence (COE) discovered a four-year backlog in claims processing within one of its departments. Recognizing the need for process improvement, the COE and top management turned to intelligent automation as a solution. They partnered with Automation Anywhere, a leading automation vendor, to implement intelligent automation and address their specific needs. The initial deployments were successful, with bots automating time-consuming tasks and enabling employees to focus on serving customers. The COE actively involved employees throughout the process, ensuring their input and creating a positive user experience. Since then, W&W has automated over 50 processes, eliminated the backlog in just four months, and achieved significant time savings.
Processes automated.
- Insurance claims processing
- Regulatory compliance validation
- Monthly reconciliation in Life Insurance
- Loan application
Unleashing innovation with citizen development.
W&W COE empowers departments to create their own bots, generating innovative ideas across the company. W&W aims to enhance processes with Process Discovery, using it to streamline analysis and save time.
Customer Quote
That’s the most interesting thing about intelligent automation—it can really be used in every department.
Christian Wolf
The W&W Gruppe
Customer overview.
W&W Gruppe is a financial services conglomerate serving approximately six million customers in Germany.
