THE WHOLE STORY
In 2019, WebPT successfully leveraged the Enterprise A2019 platform to efficiently transfer 11 data EMR transitions from BMS’s legacy system to its own. This alleviated the burden from customers, resulting in a more positive experience through the transition.
Initially, some of the biggest challenges were understanding the needed requirements for the virtual machines while also meeting security standards and HIPAA compliance requirements.
To handle these complexities properly and securely, specific bots were created to execute these use cases: clinical documentation, scheduling, and patient appointment reminders. From there, the company was able to build additional bots that were similar but could accommodate customers with different configurations and complexities. For instance, large, multi-practice clinics needed a slightly different bot to handle the practice’s more complex demands.
To date, 24 bots are in production and handle each of these iterations. RPA has allowed WebPT to continue to scale more efficiently giving the company more flexibility to maintain normal operations during the COVID-19 pandemic. Automation has also alleviated the need for simple, repetitive tasks, freeing up employees to focus on more complex support issues to ensure high standards for customer successes.
With the help of bots, WebPT can execute on 35 data transitions from BMS’s legacy EMR system to the current one concurrently, enabling a 5x workload capacity increase. This will save an estimated $700,000 in labor costs.
"RPA has given valuable time back to our team, allowing them to focus on higher priorities like delivering on a seamless customer experience. As we progress, it will only get better.”
Kellie Cohen, RPA Developer/Data Integration, WebPT
