RPA enables front office automation at scale, boosting employee productivity and improving customer experience
Automation Anywhere RPA helps inbound and outbound front offices increase revenue, decrease operational costs and increase customer satisfaction.
With intelligent automation, front offices can scale automation beyond specific tasks to automate end-to-end business processes. RPA facilitates the customer experience by relieving agents of tedious, time-consuming tasks to focus on the customer interaction at hand. This improves Average Handle Time (AHT), First call Resolution rate (FCR), and Customer Satisfaction (CSAT) scores.
Automate modern and legacy applications with RPA without replacing the underlying infrastructure. With RPA, connect systems and apps to achieve the efficiency and productivity of a modern enterprise.
Prepare for unforseen events such as COVID-19 with a Digital Workforce that helps remote workers access customer data, service customers efficiently, and manage system and process changes with minimal impact to process - while maintaining security and compliance requirements.
Increase productivity and empower agents to concentrate on the customer experience with bots to manage and execute repetitive front-office tasks across multiple people, processes, and systems.
RPA eliminates the need to search for data from multiple applications, and automates error-prone manual data entry, reducing average call handle time by over 30%.
Limit daily privacy risk and control access to confidential systems with PII data. RPA provide remote agents with just the information they need, on a single custom screen.
We have achieved a 50% increase in customer service efficiency in the branches where front office automation has been implemented.
— Jorge Ivan Otalvaro, VP Service Delivery and Operations, Bancolombia
ROI with RPA
Income from new revenue streams
Reduction in provisioning costs
Hours freed per year in branches
Santander estimates it has saved more than 30,000 hours in processing time, leading to better, faster, and more accurate customer service.
A mutli-national producer of advanced materials realized annual savings of 4,242 hours by automatically processing documents in the front office.
MAXIMUS, a top provider of government services worldwide, has saved $2.5M+ annually with RPA and expects RPA benefits to double in 2020.
Integrate Automation Anywhere with commonly used applications to trigger automations based on agent action, IVR sequence, application event, after-call work requirement, and more.
RPA bots for Salesforce. Salesforce users can run and manage their entire process from within Salesforce, without having to toggle between different applications.
RPA bots for G Sheets. Run and manage automation, and validate data directly from G Sheets, with an Automation Anywhere toolbar embedded within G Sheets.
RPA Bots for Excel. Run and manage automation, and validate data directly from Excel, with an Automation Anywhere ribbon embedded within Excel.
Integrate with any Contact Center Software. Start process automations from any predefined IVR event, agent action, and more.
Discover the pillars of Attended RPA and how to start automating your front office with Forrester’s report, ‘Attended Mode RPA: The Differences You Need to Know’.
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