Perceptions of human resources are changing. It's now seen as much more than a department dealing with paperwork, administration, trivial tasks, and petty squabbles. HR is becoming a strategic partner that contributes to bottom-line business results — and it must evolve from a cost center to a profit center.
HR leaders recognize that these strategic expectations are increasing. According to Gartner's 2019 HR Executives Priorities report, two of the top three priorities for this year include building critical skills for the organization and improving the employee experience.
We believe successful HR leaders are those who understand the value of a Digital Workforce — people working alongside bots to boost productivity and innovation.
A Digital Workforce is more than just a simple chatbot or software tool. It’s like virtual employees that combine artificial intelligence (AI), machine learning (ML), RPA, and analytics to automate business functions end to end.
That means they can take on a complete process, such as the onboarding of new employees or finding new candidates on LinkedIn, without oversight — giving your people more time to focus on the human side of HR. Bots also dramatically lower operating costs, reduce the risk of errors, and help ensure regulatory compliance.
Here’s a real-life example of the impact of a Digital Workforce. A medical device manufacturer once approached Automation Anywhere to aid its digital transformation journey.
We helped the manufacturer deploy bots to automate core HR functions, such as normalizing contract data, resolving common personal requests, and creating summary reports. After seeing the success, the company also rolled out automation across other business functions, including finance, procurement, IT, and research and development.
Within months, 65,000 employees were empowered with automation to do their jobs, with 50 reassigned to focus on more valuable work centered on strategic transformation.
A Digital Workforce gives people the freedom and power to do things that standard bots can’t do, such as being creative and innovative. Our Digital Workforce platform combines RPA, cognitive capabilities, and embedded smart analytics to automate tasks, liberating staff from the monotony of repetitive processes.
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Rob Hughes is an accomplished commercial executive with more than 20 years of experience growing services, knowledge, and product-based businesses in the global B2B space. He serves as vice president of marketing for Europe.