Collaborate with bots in virtual and on-premise environments
Eliminate human-digital silos in front office operations
Attended Automation 2.0 eliminates the human-digital silos in front office operations, making it possible for humans and bots to work together as a team. Attended Automation 2.0 gives front office reps time to concentrate on the customer while attended bots manage everything else—like validating data, responding to chats, chasing down approvals, and managing escalations—all in real time.
Run bots locally or remotely, or right within your application of choice—with the Automation Anywhere Productivity Pack you can trigger bots from everyday workplace apps like Excel and Google Sheets.
Colombia’s largest bank with 25,000 employees set automation as a core strategic imperative. First up: Money transfers. Existing process required in-person customer visit with an Advisor to register and verify accounts. However, Advisors spent the entire meeting manually entering data instead of providing customer service or revenue opportunities.
With Attended Automation, Bancolombia targeted reducing customer wait time and providing a more consistent experience across branches by shifting money transfer responsibilities to branch tellers enabled by attended RPA bots. The approach would simultaneously allow advisors to focus on revenue activities while at the same time eliminate human error.
~10,000 attended automation instances across all 639 bank branches saved 6,319 hours in 6 months and produced approximately 100 new revenue opportunities each month, per branch, including new accounts, investment products, debit and credit cards, loans, financing, etc.
Hours Freed Per Year
New Revenue Streams
Learn from the largest number of attended, unattended, and cognitive automation deployments
Attended Automation 2.0 from Automation Anywhere offers unprecedented deployment flexibility and simplicity with the opportunity to apply a single platform RPA solution for both front- and back-office business process automation. Attended Automation 2.0 enables you to measure, manage, and coordinate thousands of bots for large teams.
Organizations can start small and expand as needed without business disruptions
A single platform for automation across the business, whether attended, unattended, orcognitive RPA
The first platform for human-bot collaboration, compatible with existing RPA bots
Proven customer deployments with 1000s of remote bots
Create more value in customer-facing communications with support for chatbot automation
The Automation Anywhere RPA platform is certified secure with audit trails
Access your bots directly from everyday applications like Salesforce, Excel, and Google Sheets
See how Attended Automation 2.0 makes bots part of the team