RPA was a perfect addition to Tata Sky’s transformational strategy roadmap. And while there were some initial concerns about the limitation of software bots, the company quickly discovered that automating even the smallest of processes helped free up a lot of employee time to engage better within the company and with partners. A lot of routine activities were automated, helping transaction accuracy improve to around 98%, as exceptions were ironed out in user flow.
Another example where bots provided a great benefit was around the goods service tax, or GST, which is implemented on air travel when one flies from one city to another in India. The GST component presented a challenge for a large organization like Tata Sky, where a large number of employees were frequently flying across the country. Processing GST credits manually was tedious and time consuming. Now, thanks to RPA, a bot would read and capture each airline ticket directly from a travel agency system, uploading it into Tata Sky’s accounting system, helping to utilize the GST credit much more effectively.
Today, 5 bots have been implemented, 17 processes automated, overall improving cash flow for the company and minimizing processing times.
" We were surprised to see the unique opportunities RPA had to offer. With its capabilities to perform non-stop, bots were perfect for areas in MIS, reporting, and also mid-office activities of treasury."
— Vikas Kapoor, Senior Vice President, Finance