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Abstract:

Robotic Process Automation (RPA) has moved well beyond hype to a necessary organizational enabler. Yet there are many questions around what can be realistically achieved with RPA. Shared Services and Outsourcing Network (SSON) surveyed more than 100 RPA practitioners across IT, shared services, and various business functions to understand how the promise of RPA is being realized in the market.

Join Barbara Hodge, Global Editor of the SSON, and Kashif Mahbub, VP of Product Marketing at Automation Anywhere, as they reveal practical lessons and best practices from this market report, including:

• How to take RPA from tactical application to enterprise-wide scale


• Ownership, capability, and accountability in implementing and managing RPA


• Defining and measuring success


• How to overcome limitations and how to leverage analytics and AI to supercharge RPA gains

Barbara Hodge

Global Editor

SSON