Intelligent Automation for Life Sciences: Complaint Handling

The Everest Group identifies Complaint handling and Pharmacovigilance as one of the top Life Science industry process for automation. Pharma and Medical Device firms are realizing $M of savings, shorter cycle times, higher accuracy, increased customer experience and most importantly the specialists now focus on higher value work.

Automating the complaint reporting process:

  • Saves time and money while mitigating regulatory risk
  • Start with high volume, non-reportable complaint code
  • Automation following business rules and accessing info from multiple systems
  • Employees enjoy focusing on higher value work

In this video, the demonstration walks through the automation of complaint handling from receipt of the complaint, extract the data, add information from other systems and completing the process including storing the completed form it in a quality management system.

Automation pushes the boundaries of the possible for science to deliver life-changing therapies.


Ready to learn more?

Take a deeper dive and watch this on-demand webinar, Life Sciences: How to Start and Scale AI-Powered Automation, to learn strategies and best practices to successfully implement automation in a Life Sciences business.

AI and RPA are being adopted rapidly throughout the Life Sciences industries, and Automation Anywhere customers are quickly scaling from lab-to-market across their respective organizations.

From the top 20 pharmaceutical and medical device companies, to small, innovative digital-health organizations, AI and RPA have become a requirement for innovation and speed to market.

A common goal of our customers is enabling employees to work on higher-value projects, building value for the organization, and helping create stronger relationships between health professionals and clients.

How do these leading organizations scale? Where do they start? What are the key lessons they learned? Learn from one of our leading partners on strategies and best practices to successfully implement automation in a Life Sciences business while avoiding common mistakes.

Review key strategies, plans and benchmarks to assure your organization is on track and able to scale automation across the business.


Catherine Calarco
Senior Director, Industry Strategy and Marketing for Life Sciences at Automation Anywhere

Vijay Rajagopalan
Senior Director, IPA Life Sciences at Cognizant


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