Merck | Automation Anywhere

Effortless compliance with embedded automation.

When Merck first partnered with Automation Anywhere, they didn’t expect as extraordinary results as saving 150,000 hours and earning the Global Regulatory Management & Trade Compliance Recognition. Embedding 17 automations into its daily workflows, Merck streamlined document processing and regulatory compliance across 14 countries and 64 processes.

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Customer Quote

If a permit or a license is removed, we can't operate. Getting those processes automated has been a huge help.

Dr. Radhika Mahadev
Head of Robotic Process Automation, Merck Life Science

Customer achievements.

Customer Achievements

150K

Hours saved per year

Business processes automated

Complex SAP systems automated

Intelligent automations

Merck’s worldwide impact: Automation streamlines research during crisis.

Merck Life Science recognized the complexity of its global compliance constraints, which vary across the 14 countries they operate in. To address this, the company partnered with Automation Anywhere, embedding 17 automations and streamlining compliance-related document processing.

Not only did the solution save 150,000 hours, it improved tracking, increased response times, and nearly eliminated errors. Free from the flood of manual tasks, their scientists could focus on high-level tasks.

Their new digital tools played a crucial role in accelerating COVID-19 vaccine development and other scientific breakthroughs, impacting millions worldwide, and earning them the Global Regulatory Management & Trade Compliance Recognition in 2021.

Processes automated.

Customer Service
Supply Chain Tasks
Regulatory Management Tasks

Trade Compliance Functions
Healthcare Commercial Functions

Shaping tomorrow: Merck's automation frontier.

Merck is exploring cognitive-capable automations, expanding its automation footprint to web-based orders, go-to-market processes, product development, and supply chain logistic processes with an eye to improve on-time delivery, customer experience, and the ability to go to market faster.