DCH Holdings | Automation Anywhere

Legacy-system compatibility enables automating core finance processes.

DCH chose Automation Anywhere for compatibility, quick implementation, and cost benefits. Employees gained experience through workshops and personal use cases. Simple automations were done independently, while complex ones received consultant assistance. Five bots were deployed within two months, resulting in 10,000 annual hours saved, 24/7 operations, and a 70% reduction in costs.

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Customer Quote

Intelligent automation is just one piece in our digital transformation journey. We look to AI and machine learning so that we can produce more innovative outcomes for our business, staff, and customers.

Osmond Li
Head of Enterprise Development & Database Administration of Group IT

Customer achievements.

Customer Achievements

10K+

Expected hours saved annually

24/7

Operations

70%

Reduced operational costs

Eliminating manual process overload transforms both customer and employee experience.

DCH embarked on a company-wide transformation to modernize processes and reduce operational costs, exploring AI, machine learning, and automation. The first bot automated customer email orders for the FMCG business unit, improving work-life balance and customer experience. Intelligent automation also streamlined the cash application process, eliminating manual data entry and tedious tasks. Document Automation with OCR and ML capabilities automated order delivery for the Electrical Appliance Department. During the pandemic, intelligent automation enabled remote work and uninterrupted operations. DCH expects to save over 10,000 hours annually with 15 automated processes. Automation Anywhere was chosen for compatibility, resulting in 70% cost reduction and 24/7 operations.

Processes automated.

Cash application
Bank statement reconciliation
Order to delivery automation

Report generation for management
Pricing updates
Invoicing

Moving to the cloud to power automation across business units.

DCH is implementing a long-term roadmap for automation, adopting the Automation Success Platform for on-prem resources and cloud features. They have plans to implement bots for more than 30 processes in healthcare, automotive, IT operations, and China food trading.

Customer Quote

Before intelligent automation, intensive and tedious manual processes created tremendous pressures. With automation, staff can now focus on higher-value tasks without needing to put in overtime hours. This has helped to improve employee satisfaction giving them more time to spend with family.

Osmond Li
Head of Enterprise Development & Database Administration of Group IT