Challenge

Employees working from home using teleconferencing for business, students learning remotely, increased telehealth and public safety demands, and a surge of streaming and gaming for entertainment—all put a strain on the network. Network traffic is up in some countries by 70%.

Solution

Monitor network usage through aggregation of data using RPA. Identify alternative paths to reroute traffic if needed. Update user plans such as temporary crisis management free services. Ensure contact center and user apps have the latest information and updates for customers on service.

Increased

continuity of service,
keep the network up

Improved

customer satisfaction
and cost savings on
maintenance

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