Story

After setting up rules and conducting testing, RPA was fully implemented for 460 tasks in 36 departments in 2018. Dai-ichi Life Insurance set up a carefully managed run-up period before fully deploying automation. The proof of value stage was mainly intended to give the company the opportunity to get a real feel for RPA, rather than to purse its full ROI.

Automation Anywhere RPA accounts for nearly 80 percent of the tasks automated, one of which is processing sales data from the core system into Excel, then submitting a finished report. Prior to RPA, this had to be completed by employees who came to the office before business hours in order to complete the work. Now the task is automatically completed by the bot. This enhanced operational efficiency reduced time needed to complete tasks and allowed personnel to focus on other growing areas of the company. Automation has saved Dai-ichi Life Insurance 132,000 annual hours since it was first deployed.