Scale automation beyond specific tasks to automate end-to-end front office processes

With cloud-native intelligent automation relieves agents of tedious, time-consuming tasks to focus on the customer interaction at hand. This improves Average Handle Time (AHT), First call Resolution rate (FCR), and Customer Satisfaction (CSAT) scores.

Realize the value of intelligent automation for your front office

Seamlessly integrate productivity and front office applications

Bring automation to everyday workflows and easily intergrate with Contact Center Software with RPA in the cloud. Start process automations from any predefined IVR event, agent action, and more.

Increase NPS and CSAT

Increase productivity and empower agents to concentrate on the customer experience with cloud-delivered bots to manage and execute repetitive front-office tasks across multiple people, processes, and systems.

Reduce average call handle time (AHT)

RPA eliminates the need to search for data from multiple applications, and automates error-prone manual data entry, reducing average call handle time by over 30%.

Reinforce compliance

Securely manage PII, PCI DSS, and HIPAA, and limit direct access to critical systems, reducing the risk of fraud and error. RPA allows contact centers to adjust to regulatory changes, ensuring accountability and transparency.

Bolster operational continuity

Built-in security, governance, and reliability ensure operational continuity for all front office processes. Automatic upgrades with cloud-native RPA keep IT maintenance and overhead low and provide for never-interrupted agent productivity.

Build customer relationships

Give front office teams the chance to build client relationships by applying RPA+AI to automate time-consuming, manual tasks, such as updating CRM data, after-call reporting, and tracking down approvals.

Front office automation yields 1300% ROI for Bancolombia

Automating hundreds of processes has translated to significant time savings to service customers, driving a corresponding increase in CSAT numbers and additional revenue streams.

bancolombia

We have achieved a 50% increase in customer service efficiency in the branches where front office automation has been implemented.

Quotes

– Jorge Ivan Otalvaro, VP Service Delivery and Operations, Bancolombia

READ CASE STUDY

1300%

ROI with RPA

$7M

Income from new revenue streams

$19M

Reduction in provisioning costs

127K

Hours freed per year in branches

Harness a Digital Workforce to transform front office productivity

Connect front-office systems

Automate modern and legacy applications with cloud-native RPA without replacing the underlying infrastructure. With RPA, connect systems and apps to achieve the efficiency and productivity of a modern enterprise.

Business continuity from anywhere

Prepare for unforeseen events such as COVID-19 with a Digital Workforce in the cloud. Cloud RPA ensures remote workers seamlessly access customer data, service customers efficiently, and manage system and process changes - while maintaining security and compliance requirements.

Integrate RPA in the flow of work

Enable agents to access RPA right within applications such as Salesforce, G Sheets, and Excel to trigger automations based on agent action, IVR sequence, application event, after-call work requirement, and more.

Protect Personally Identifiable Information (PII)

Limit daily privacy risk and control access to confidential systems with PII data. AARI provides remote agents with just the information they need, on a single custom screen.

Empower your team to put the customer first

See how automating front office processes and enabling agents with RPA in the flow of work improves the company-customer relationship.

Transform customer experiences with the unified intelligent automation platform for front office

The Automation Success Platform helps inbound and outbound front offices increase revenue, decrease operational costs and increase customer satisfaction.

FortressIQ

Access deep, accurate, and actionable details on every process to identify automation and transformation opportunities at scale.

FORTRESSIQ
IQ Bot

Extract, organize, and validate unstructured data to create seamless customer interactions and eliminate gathering data for reporting.

IQ BOT
RPA Workspace

Put flexible intelligent automation tools to work to manage and execute repetitive front-office tasks such as searching for and entering customer data across multiple systems.

RPA WORKSPACE
Bot Insight

Monitor and improve process accuracy, speed, and performance with complete, real-time analytics at the bot, process, and organization levels.

BOT INSIGHT
Bot Store

Simplify automating complex front office processes with pre-built automations and plug-and-play integrations.

BOT STORE

Get the latest on front office automation

CASE STUDY

Santander

Santander estimates it has saved more than 30,000 hours in processing time, leading to better, faster, and more accurate customer service.

CASE STUDY

Eastman

A mutli-national producer of advanced materials realized annual savings of 4,242 hours by automatically processing documents in the front office.

CASE STUDY

MAXIMUS

MAXIMUS, a top provider of government services worldwide, has saved $2.5M+ annually with RPA and expects RPA benefits to double in 2020.

REPORT

What you need to know about Attended RPA

Discover the pillars of Attended RPA and how to start automating your front office with Forrester’s report, ‘Attended Mode RPA: The Differences You Need to Know’.

BLOG

Streamining contact center operations

Today’s contact centers must adapt quickly to the fluctuating volume of calls, increasing customer complexity, and changing business requirements. See how cloud RPA can help.

BLOG

Adapt to change with RPA

Learn how RPA helps BPOs optimize customer experience and business revenue with a work-from-home model, amongst other challenges from the changing landscape.

WEBINAR

Front office essentials: Attended automation

Globalization and high customer expectations put new pressure on front-office support. Discover the contact center game changer: attended automation.

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