Challenge

A Colombian airlines is operating with only 20% of its workforce as a result of COVID-19. Sales dropped dramatically while flight cancellation and rescheduling requests have skyrocketed.

Solution

RPA was implemented to support the management of cancellations and itinerary changes. Bots were also used to process new reservations to prevent any loss of sales.

Benefits

Quicker response to pending ticket modifications or cancellations

Prompt attention to new reservation requests to ensure no loss of sales

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