THE WHOLE STORY
Because automating business processes requires understanding those processes inside and out—including all exceptions to any rules—Juniper realized a first step was to document all aspects of each and every step in its portal billing operations. This helped enrich its own knowledge of its business, providing “magical clarity” into processes, and now that those processes are being handled by bots, Juniper is reaping the vast benefits of this new knowledge through greater efficiencies, productivity, and cost savings.
In the past, the Turn-Around-Time (TAT) to submit invoices manually in the customer portal was two days. Today, invoice submissions are created instantly. Delivering invoices two days earlier has reduced the Average Days Late by two days - and empowered Juniper to process invoices over the weekends and on holidays. Because Juniper creates and delivers invoices with 100% accuracy, there is a reduced number of invoice disputes as well as much faster dispute resolution
"With the implementation of RPA for our billing portal, we’ve increased our efficiency and production, decreased processing costs, and scaled for the future. Our customers are now receiving invoices faster for processing payments resulting in a 2-day improved cash collection cycle. Our digital workforce frees up time spent handling our transactional and repetitive tasks which will allow staff to focus on more challenging and demanding activities.”
— Kevin Tucceri, Business Process Owner – Credit & Collections
