Challenge

After the government implemented tax and financial relief for all consumer loans in response to the COVID-19 crisis, this Colombian bank had to keep up with the volume of customers who applied for help.

Solution

RPA was used to review and recalculate capital and interest for users who submitted a request. A bot reviewed the application, collected credit information, and generated reports, delivering structured information to analysts to validate and confirm.

60% reduction
in operating burden

Reduced
response time

Fewer complaints
by applicants who did
not receive a response
to their requests

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