Transform public service with intelligent automation

Intelligent Automation closes the gap between new technologies and legacy systems, increased expectations, and a shrinking labor force, enabling transformation of public sector service delivery and performance.

Where does RPA make an impact in the public sector?

Upgrade Citizen ExperienceUpgrade Citizen Experience

RPA provides flexible technology that enables agencies to keep up with citizen demand and desire for consumer-grade service levels.

Minimize Improper PaymentsMinimize Improper Payments

Introduce 100% accuracy to fund distribution and invoice payment processes with RPA bots designed to execute the same way, every time.

Modernize Government FormsModernize Government Forms

Optimize data collection, consolidation, and indexing to set up all processes with the right information, right away.

Improve Mission DeliveryImprove Mission Delivery

From input through to compliance and reporting, RPA enables smoother, faster, service delivery, by automating high friction steps in processes.

Interoperate with any SystemInteroperate with any System

RPA is designed to work with any system from legacy to cloud. Free human talent from connecting the dots between systems to focus on high-value work.

Lower Contractor CostsLower Contractor Costs

Reduce reliance on external resources with bots that are able to handle complex government process tasks quickly and securely.

University of Melbourne saves 10,000 hours annually with RPA

ChallengeChallenge

The University of Melbourne enrolls close to 50,000 students, and year after year, the legacy admissions process led to delays and administrative overload. With applications as the first touch point between prospective students and the University, the need was clear for a solution that both reduced duplication and delays, and enabled the student admission service department to manage a growing volume of applications while improving customer experience.

SolutionSolution

The University of Melbourne deployed Robotic Process Automation (RPA) technology to reduce manual work and automate a range of administrative processes across student admissions, faculty administration, and supplier tracking, resulting in increased efficiency of critical business processes, higher staff engagement, and improved customer experience for its teachers and student body.

Shiv Chandra

Quote

By bringing in bots to take on the human-intensive and repetitive work, we have been able to create efficiencies and empower existing staff members to repurpose their roles—actually getting people to do what they’re most passionate about and qualified to do. Shiv Chandra Robotic Process Automation Manager,
    University of Melbourne

10,000

Hours saved annually

97%

Throughput in processing supplier details

22

processes automated

Plug in RPA across every department and
function in the public sector

Procurement
  • Requirements research, quote validation
  • Order confirmation, PO processing
  • Audits, report processing, vendor scorecards
  • Anti-fraud monitoring
Financial Processes
  • Improper payments
  • Budget forecasting, planning and execution processes
  • Funds allocations, distribution
  • Travel booking and expenses
Human Resources
  • Recruitment and hiring
  • Payroll processing
  • Benefits calculations and management
  • Security background clearances
Mission Processes
  • Inspections
  • Claims opening and closing, data intake, complaint processing, claims adjustments, authorization, payment processing
  • Grants management

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