Bots for BPO: Why Intelligent Automation Is a Must-Have

Abstract:

Your BPO contact center is facing challenges like no corporate customer contact center. How can you consistently match or exceed the performance of your customers’ in-house centers and still maintain cost-effectiveness? What will it take to expand your services to capitalize on new business opportunities? How do you keep customers and employees happy?

Start with our webinar to tackle your performance, growth and people challenges. Join Tarun Mehta, global industry leader for BPO at Automation Anywhere, and Peter Ryan, Principal at Ryan Strategic Advisory, as they explore the advantages of intelligent Robotic Process Automation (RPA) for the BPO contact center.

Attend this webinar to learn:

  • How Intelligent RPA can transform your contact center
  • How to boost performance cost-effectively—improving average call handle time, first call resolution, and other outcomes
  • How to deliver a better experience for corporate customers, their customers, and your employees—automating manual tasks to accelerate and enhance customer support
  • How to grow your business—attracting new corporate customers and retaining customers with high quality support and expanded services

Don’t miss this opportunity to make your BPO contact center more competitive, and more attractive for customers and employees.