Even though Lyse was growing rapidly, due to the nature of their business, they had to manage a lot of slow processes. As a Norwegian company creating the regional power infrastructure, they had to dig a lot of trenches for cables while also navigating through the rigorous process of government approvals. To dig just one trench, applications had to be submitted to multiple local and national departments through different channels and in different formats. To reduce valuable manpower, Lyse automated this process. Now, they only write an application once and then a bot distributes it in the required format to the relevant agencies.
This successful adoption of RPA has helped employees recognize the value of automation. Employee involvement in automation initiatives has led to a better understanding of their own value to the business, increasing both productivity and engagement.
"Automating a process frees you up to make improvements overall. Without automation, you’re simply too busy.”
— Eirik Østrem, Continuous Service Improvement Manager