SEE HOW PEOPLE AND BOTS WORK TOGETHER:
Guidance and assistance:
When an employee starts a task, they can trigger a bot to collect data from different databases and systems relevant to the task. Employees check the results and let their bots perform an action. When exceptions occur, employees easily take over control. Agents now can focus on the customer and provide better service.
On-demand data processing:
An employee starts a data-intensive task, triggering a bot. The bot logs in and collects data from multiple systems. The employee reviews the results and authorizes the bot to generate a report or update the data. Error-prone data processing tasks get a speed and quality lift.
Virtual assistant:
An employee starts a task—such as dealing with an unsatisfied customer, the bot suggests questions for the agent to ask. As the agent and bot gather more information, the bot keeps making recommendations for the next best action. The bot helps the employee provide better service, and keeps the interaction aligned to your policies and processes.
Attended vs. unattended:
Explore the basics
Attended RPA
Handles tasks
for individual employees
Employees trigger and direct
a bot to carry out an activity
Employees trigger bots
to automate tasks as needed
at any time
Increases productivity and customer sat-
isfaction at call centers and other service
desk environments
WHAT
HOW
WHEN
WHY
Unattended RPA
Automates back-office
processes at scale
Provisioned based on
rules-based processes
Bots complete business processes without human intervention per a predetermined schedule
Frees employees from rote work, lowering costs, improving compliance, and accelerating processes
DAILY CASH FLOW
BY $10M
Read how Quad Graphics turned to unattended bots to accelerate its invoicing process.
Explore case studiesTHE WORKPLACE
MORE HUMAN
Researchers at the University of London studied how automation impacts the work environment. See what they found about the surprising—and productive—ways bots and people work together.
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