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자동화 확장의 비결: 시민 개발 자동화 확장의 비결: 시민 개발

시민 개발은 자동화 및 디지털 트랜스포메이션에 잠재된 모든 가치를 실현하는 열쇠입니다. 저코드 및 무코드 툴로 누구나 개발자가 될 수 있습니다. IT 팀의 관건은 품질과 보안, 일관성을 보장하면서 시민 개발자를 활용하는 것입니다.

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포스트 팬데믹 시대의 비즈니스를 위한 클라우드 네이티브 솔루션 포스트 팬데믹 시대의 비즈니스를 위한 클라우드 네이티브 솔루션

모든 비즈니스가 한마음으로 팬데믹 이후의 비즈니스 운영에 관해 고민하고 있습니다. 고객과 직원 모두를 위한 생산성, 비즈니스 연속성, 최고의 업무 환경을 빠르게 확보하기 위해 어떤 비즈니스 솔루션이 필요할까요? 클라우드 네이티브 지능형 자동화가 그 해답인 이유를 블로그에서 알아보세요.

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세계 최고의 기업들이 Automation Anywhere를 선택하는 이유

Andrew Davies

Automation Anywhere 고객:Sprint

RPA는 당사 툴킷 내 핵심 도구 중 하나로서 사내 프로세스의 폭넓은 디지털화를 가능하게 했습니다.

– Andrew Davies, CFO 견적

Vikas Kapoor

Automation Anywhere 고객:Tata Sky

RPA는 운영에 스피드를 불어넣었습니다. 이제 재무와 세금 분야의 복잡한 프로세스가 보다 정확하고 효율적으로 개선되었습니다.

– Vikas Kapoor, 재무/회계 부문 수석 부사장 견적

Cynthia Holmecki

Automation Anywhere 고객:Stanley Black & Decker

당사의 목표는 2022년까지 매출액 220억 달러를 달성하는 것입니다. 이렇게 높은 매출 목표를 달성하는 유일한 방법은 일을 더욱 효율적으로 하는 것입니다. 자동화로 이를 실현할 수 있습니다.

- Cynthia Holmecki, 지능형 자동화 솔루션 글로벌 리더 견적

Ravi Konda

Automation Anywhere 고객:Symantec

중소 규모의 프로세스를 자동화하는 데 3주밖에 걸리지 않았습니다. 가장 무거운 프로세스조차 9주밖에 걸리지 않았죠. 결과가 빠르게 나왔기 때문에 신속하게 평가할 수 있었습니다.

- Ravi Konda, IT 부문 수석 매니저 견적

Richard Mendoza

Automation Anywhere 고객:Eli Lilly

RPA에 인지 자동화와 분석 기능을 결합하여 고객에게 서비스를 제공하는 방법을 혁신할 수 있는 토대를 마련했습니다.

- Richard Mendoza, 자동화 역량 부문 리더 Richard Mendoza

Jorge Ivan Otalvaro

Automation Anywhere 고객:Bancolombia

첫해에 ROI 1,300%를 달성하면서 투자금을 회수한 덕에 은행 임원진 모두 크게 기뻐했습니다.

- Jorge Ivan Otalvaro, 서비스 제공 및 운영 부문 VP 견적

Kevin Tucceri

Automation Anywhere 고객:JUNIPER

과금 청구 포털에 RPA를 구현하여 효율성과 생산량을 높이고 처리 비용을 줄이는 것은 물론 미래를 고려한 확장을 진행했습니다.

- Kevin Tucceri, 비즈니스 프로세스 소유자, 신용 및 수금 부문 견적

Joe Cotnoir

Automation Anywhere 고객:Dell

몇 개의 그룹에 RPA를 구현했는데, 이는 저희에게 혁신적인 변화였습니다. 결과가 눈에 보이기 시작했고 모두가 감탄했습니다.

- Joe Cotnoir, HRIS 이사 - 비즈니스 프로세스 혁신 부문, HR 서비스 견적

Sprint
Tata Sky
Stanley Black & Decker
Symantec
Lilly
Bancolombia
Juniper Networks
Dell
 

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RPA는 빠르게 실질적인 성과를 보여줍니다

자동화는 클라우드 RPA를 확고한 플랫폼 삼아 업계 전반에서 꾸준히 성장을 지속하고 있습니다.

여러분의 기업은 미래에 대비하고 있나요?

이 독보적인 업계 보고서를 통해 귀중한 통찰력과 데이터를 얻고, NHS와 Salesforce, GM Financial과 같은 글로벌 조직이 생산성 향상을 위해 어떤 노력을 기울이고 있는지, 클라우드 RPA가 미래의 업무 방식에 왜 필수적인지 알아보세요.

보고서

뒤처지지 마세요. 최고의 기업들이 RPA+AI를 통해 어떻게 더 빠른 결과를 달성했는지 알아보세요.

무엇이 RPA의 성공을 좌우할까요? RPA를 통해 주요 비즈니스 우선 과제를 추진하고 있는 최고의 기업들의 이야기와 그들이 얻은 교훈, 앞으로 나아갈 방향에 대해 알아보세요.

 

ConvergeOne: ‘bigger, better, faster, stronger’ with Automation 360 cloud

ABOUT

ConvergeOne is a proven, services-led cloud solution provider that utilizes its intellectual property and unique methodologies to create value for customers and develop progressive solutions that connect people with purpose. The company is headquartered in Bloomington, Minnesota with 50+ offices across the United States.

THE CHALLENGE

ConvergeOne began its Robotic Process Automation (RPA) program at the end of 2019. As the company planned out its future roadmap, they wanted to ensure they were using the latest and greatest automation tools available such as Discovery Bot to remove any potential obstacles and make sure there would be no limitations in doing things better and faster.

30,000

Hours saved annually

Added

Discovery Bot capabilities

0

Hosting infrastructure costs

Stacy Herrera

“As we’re moving into the future, our goal is to be bigger, better, faster, stronger. To be successful, we need to remove any potential limitations and have the latest and greatest tools available to the team. Migrating to Automation 360 cloud opened these doors for us, and now nothing is holding us back.”

—Stacy Herrera, Senior Director of Tools, Automation & Analytics, ConvergeOne quote

THE SOLUTION

Choosing Automation 360™ as its go-forward platform, the company started migrating four processes around managing and closing out daily engineering issue tickets first. The RPA team used Bot Scanner to determine what bots were ready to migrate from Enterprise version 11. The Bot Scanner showed all bots were ready for migration, making the choice to switch to Automation 360 an easy one.

Migrating fully to Automation 360 cloud allowed ConvergeOne to eliminate cloud hosting for Enterprise version 11, saving maintenance effort and hosting costs.

Processes Automated

Account and customer

Data gathering and item pricing for new and updated contracts

Case summary

Extracting CRM information for marketing events

Next-step

High priority order updates

Post-call

Closing tickets and sending customer invoices

Post-call

PO line item receiving

 

THE WHOLE STORY

For others migrating to Automation 360, the team recommends dedicating an engineer to manage the environments and set up access to simplify the process. In addition to Automation Anywhere documentation and Bot Scanner, the team also made use of A-People forums to help navigate the process and complete migration.

With migration complete, new automations are now being built directly in Automation 360. One new bot created was for the contracts team. It checks three different sources, pulls information from PDFs, and consolidates a report on new, renewed, or updated contracts. Before, it could take up to two weeks for these processes to be completed. Now, a bot completes the work in under four hours, twice weekly.

The RPA team is also working to use Discovery Bot to automate a process for HubSpot, the company’s marketing platform. To date they are more than halfway to completion. After events, the list of attendees is checked to see if they are existing or new customers. Bots bridge the disconnect between HubSpot and ConvergeOne’s CRM platform, helping to identify who the sales team should reach out to. Being able to follow-up with potential new customers so quickly after an event presents a big potential revenue opportunity.

Currently teams using RPA include Customer Success Center (CSC), marketing, sales, and professional services.

THE FUTURE

ConvergeOne is looking into implementing Automation Anywhere Robotic Interface (AARI™) for two use cases. The first is to help pull information from event IDs in HubSpot. The second is for what is being called a “customer story,” or timeline. For this process the team is also planning to deploy Discovery Bot to help integrate different company systems and streamline the collection of data.

The team has also started doing proof of concepts (POCs) with IQ Bot™ and wants to use Bot Insight to track metrics associated with each of its automated processes, such as cost savings.

Before the end of 2021, the company hopes to have 12 processes automated and reach nine additional teams, including finance, which are not using RPA yet.

Harsh Phuloria

“I would recommend migrating to the Automation 360 cloud platform. We are now able to use all the new features Automation 360 provides in our automation, increase stakeholder engagement, and reinvest our infrastructure cost savings into more licenses to expand our automation program.”

—Harsh Phuloria, RPA Manager, ConvergeOnequote

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Want to learn more about Automation Anywhere?

We’re changing the way the world works by breaking the automation barrier. We build products—like Automation 360 and AARI—that simplify automation so anyone can automate, anytime-anywhere.

Where are you in your RPA journey?

Start. Scale. Transform. No matter where you are on the RPA journey, this pain-free self-assessment of RPA maturity offers expert insight and recommendations to assess and improve your program outcomes and help you maximize the value of robotic process automation today and for the long term.

Find out where your robotic process automation program is mature, and where to focus going forward. Take home a tailor-made report assessing your organization’s RPA maturity with actions to take to improve your program outcomes today and maximize the value of RPA for the long term.

Mihir Shukla

“Is RPA maturity the end point? Certainly not. If we have learned anything as humans, it is that the end is merely the point at which we are truly ready to begin. Once RPA Maturity is reached, only then can we realize it’s true potential to delight customers, uncover new revenue streams, and maximize the potential of our talent pool.”

– Mihir Shukla, CEO & Co-founder, Automation Anywhere

What is RPA maturity?

With so many facets to enterprise automation strategies and successful RPA programs, it’s natural that companies will find themselves more or less advanced along many different fronts, including strategy, technology, operating model and governance, process selection, prioritization, scaling, support, and maintenance—not to mention workforce knowledge and readiness for change.

RPA maturity provides a way to assess progress across multiple dimensions at the same time, untangling some of the complexity to enable you to isolate areas in need of advancement to inform business decisions and establish a research-backed plan of action.

RPA maturity meets the RPA journey

You may have multiple, even overlapping, RPA journeys. The RPA maturity model provides dimension and clarity to your progress, every step of the way.

When RPA is done right, the business and workforce benefits are enormous: dramatic cost and time savings, efficiency and productivity gains, and, of course, digital transformation.

But the RPA journey can be complex when taking into account organizational realities and different appetites for innovation and transformation across functions, business units, and even teams.

While in an ideal world the steps of the RPA journey are linear and well-defined, building steadily from one to the next, the reality is that most organizations are progressing along multiple fronts at same time.

And that’s the value of looking at RPA maturity. The RPA maturity model looks at multiple axes that play across all points of the RPA journey, enabling you to assess point-in-time readiness and progress at every step. That means you can use the RPA maturity model to provide depth, dimension, and clarity to your RPA path that lives in the beautiful complexity of reality.

Vision and Strategy

Vision and Strategy

Developing, managing, and aligning your automation vision and strategy with corporate objectives is critical to obtaining prioritization across the enterprise.

Process and Measurement

Process and Measurement

Leading enterprises standardize and optimize processes across the organization to more effectively prioritize and deliver impactful automation projects.

Organization and People

Organization and People

A federated RPA program operating model and streamlined change management employing both experienced automation resources and business experts are key to leveraging resources effectively.

Architecture and Technology

Architecture and Technology

Automation must be deployed as an organization-wide platform with low and no code tools, robust features, and modular architecture to become a key business enabler.

The secret to RPA maturity? Create a culture of automation

There’s no way a single RPA tiger team can do it all. Enterprise-wide automation is about empowering citizen developers with low- and no-code tools to build—and use—automation, every day.

Free your CoE to lead strategic automation projects. Enable teams to develop their own automations and connect all employees with access to automation through digital assistants.

Scale up

Scale up

Dynamic cloud scaling to accommodate business growth and volume

Scale out

Scale out

Automate across departments with a single extensible SaaS platform for both the front and back office

Scale across

Scale across

Empower every employee to automate with easy-to-add licenses, including for citizen developer roles and digital assistants

One global team, with one goal: your RPA success.

See the power of our A+ Customer Success Program, the most comprehensive customer success program dedicated to maximizing return on your automation investment

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