THE WHOLE STORY
The once lengthy and very manual worker’s compensation claims process is now done by bots in half the time.
Today, a data extraction bot pulls all of the necessary information of the insured from various systems and packages it for the field auditors to review. After the field auditor’s evaluation, the information is passed back to a processing bot that automatically performs an endorsement and sends out a notification to the client’s payroll system for payout.
As a result of automating their claims process, the insurance company is experiencing increased customer satisfaction due to faster turnaround times and real-time visibility into the policy process.